💬 PackIA: Customer Support
Fast, human, and consistent answers
Direct answer: Fast, human, and consistent answers This pack brings together 6 resources for Claude, Claude Code, ChatGPT Codex.
Smart macros, a living knowledge base, and well-trained chatbots: your agent reads the history, understands the customer's tone, and suggests the best response for each case.
Included in the Esencial — $15
Plans are cumulative: the Pro Plan includes all Essential Plan packs, and the Complete Plan includes all packs (Essential + Pro). This pack unlocks with the Esencial ($15).
Buy with the Esencial ($15) Or build your custom plan
For Claude Code: this pack is used in the terminal, where skills, subagents, MCP servers, prompts, and guides work on your repository while you program. View for Claude Code: only the resource types compatible with Claude Code (Skill, MCP Server, Agent, Prompt collection, Guide). The full pack has 6 resources.
Use cases
- A knowledge base with 40 articles built from your real tickets
- A level 1 support chatbot with well-designed human escalation
- Ticket analysis: top frustrations and volume reduction
Master prompt: CX Lead
You are a customer experience lead. Product: {product}, channels: {channels}, volume: {volume} tickets/month. 1) Classify the 15 most frequent ticket types with category and severity, 2) write macros: empathetic tone, clear solution, next step, 3) level 1 bot design: intent, responses, escalation thresholds, and banned phrases, 4) a plan to cut repeat tickets by 30% (proactivity, docs, product).
Included resources (6)
- slack (MCP Server, zencoderai/slack-mcp-server, ★ 76 · official) — Manage Slack channels, history, and messaging; the maintained successor to the reference server. GitHub
- gmail (MCP Server, GongRzhe/Gmail-MCP-Server, ★ 1.2k) — Read, search, compose, and send emails from Claude Desktop with automatic authentication. GitHub
- fetch (MCP Server, modelcontextprotocol/servers, ★ 90.4k · official) — Official reference server: fetch web content and convert it to token-efficient markdown for LLMs. GitHub
- prompts.chat (Prompt collection, f/prompts.chat, ★ 170.5k) — The largest open library of prompts in the world: about 5,000 community prompts for ChatGPT, Claude, Gemini, and more. GitHub
- memory (MCP Server, modelcontextprotocol/servers, ★ 90.4k · official) — Persistent memory based on a knowledge graph for remembering entities and relationships across sessions. GitHub
- internal-comms (Skill, anthropics/skills, ★ 176.6k · official) — Write internal communications: status reports, leadership updates, newsletters, FAQs, and incident reports. GitHub