💬 PackIA: Customer Support
Fast, human, and consistent answers
Direct answer: Fast, human, and consistent answers This pack brings together 6 resources for Claude, Claude Code, ChatGPT Codex.
Smart macros, a living knowledge base, and well-trained chatbots: your agent reads the history, understands the customer's tone, and suggests the best response for each case.
Included in the Esencial — $15
Plans are cumulative: the Pro Plan includes all Essential Plan packs, and the Complete Plan includes all packs (Essential + Pro). This pack unlocks with the Esencial ($15).
Buy with the Esencial ($15) Or build your custom plan
Use cases
- A knowledge base with 40 articles built from your real tickets
- A level 1 support chatbot with well-designed human escalation
- Ticket analysis: top frustrations and volume reduction
Master prompt: CX Lead
You are a customer experience lead. Product: {product}, channels: {channels}, volume: {volume} tickets/month. 1) Classify the 15 most frequent ticket types with category and severity, 2) write macros: empathetic tone, clear solution, next step, 3) level 1 bot design: intent, responses, escalation thresholds, and banned phrases, 4) a plan to cut repeat tickets by 30% (proactivity, docs, product).
Included resources (6)
- slack (MCP Server, zencoderai/slack-mcp-server, ★ 76 · official) — Manage Slack channels, history, and messaging; the maintained successor to the reference server. GitHub
- gmail (MCP Server, GongRzhe/Gmail-MCP-Server, ★ 1.2k) — Read, search, compose, and send emails from Claude Desktop with automatic authentication. GitHub
- fetch (MCP Server, modelcontextprotocol/servers, ★ 90.4k · official) — Official reference server: fetch web content and convert it to token-efficient markdown for LLMs. GitHub
- prompts.chat (Prompt collection, f/prompts.chat, ★ 170.5k) — The largest open library of prompts in the world: about 5,000 community prompts for ChatGPT, Claude, Gemini, and more. GitHub
- memory (MCP Server, modelcontextprotocol/servers, ★ 90.4k · official) — Persistent memory based on a knowledge graph for remembering entities and relationships across sessions. GitHub
- internal-comms (Skill, anthropics/skills, ★ 176.6k · official) — Write internal communications: status reports, leadership updates, newsletters, FAQs, and incident reports. GitHub
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Frequently asked questions
What is the Customer Support pack?
Fast, human, and consistent answers Includes 6 resources.
Who is it for?
For professionals and teams working in Customer Support who want proven resources for their AI assistant.
What does it include and how much does it cost?
Includes 6 resources (MCP Server (4), Prompt collection (1), Skill (1)) and unlocks with the Essential Plan ($15). Plans are cumulative.